Our goal is to get your order to you as soon as possible.
The table below should be used as a rough guide to delivery times, however no guarantees can be made because we are at the mercy of courier schedules and any unexpected delays they may face.
|Economy (NZ Post / AusPost)||7-10 Business Day Target (tracked, available to PO Boxes and all post codes). Potential delivery delays on this service due to COVID-19.||Free|
|Expedited (NZ Post / AusPost)||3-8 Business Day Target (tracked, available to PO Boxes and all post codes). Free for orders $119+.||$5.95 AUD|
|Express (NZ Post/AusPost)||2-5 Business Day Target (tracked, available to PO Boxes and all post codes). Recommended.||$9.95 AUD|
|Remote Areas||Add +1-3 days on to the above times||No extra charge|
All orders are fulfilled from our Auckland distribution centre.
Orders will be delivered faster within city centres, and will take longer the more remote your delivery address is. The above times are an estimate, not a guarantee.
Tracking information will be provided once your order has been dispatched.
“Business Day 1” is the first business day after your order has been picked up, a standard set by the courier companies.
Order Processing/Dispatch Time
If you order before 1PM AEST Monday – Friday, your order will be dispatched the same day. Orders placed after this time will be dispatched the following business day.
Orders placed after the same day dispatch cutoff time will be processed the next business day.
We use a combination of New Zealand Post and Australia Post.
They’re the most reliable and fastest courier companies in Australia which means your order will arrive quickly and safely.
All packages are sent in discreet packaging with no reference to Gout Control. The “from” address on the parcel will be our parent company, Online Retail Brands.
After you’ve placed your order, you will receive an email confirming the details.
When we’ve processed your order you will receive another email with the tracking number and courier information.
Track Your Order
You’ll get a tracking number for every order which you can use to track your order every step of the way until it arrives on your doorstep!