Please refer to our COVID-19 page for important updates to the delivery information below.

Our goal is to get your order to you as soon as possible.

The table below should be used as a rough guide to delivery times, however no guarantees can be made because we are at the mercy of courier schedules and any unexpected delays they may face.

ServiceDelivery TimeCost
Standard (AusPost)3-10 Business DaysFree
Express (FedEx)2-4 Business Days (not available to some post codes)$8.25 AUD
Express (NZ Post)2-6 Business Days$16.95 AUD
Remote AreasAdd +1-3 days on to the above timesNo extra charge

Standard and Express delivery orders are fulfilled from our Auckland distribution center.

Express delivery via FedEx is not available to some outer areas. Enter your postcode at checkout to see if you are eligible for express delivery.

Express delivery via FedEx is not available to PO Boxes. You must enter a physical street address.

Orders will be delivered faster within city centers, and will take longer the more remote your delivery address is. The above times are an estimate, not a guarantee.

Tracking information will be provided once your order has been dispatched.

“Day 1” is the first business day after you place your order, a standard set by the courier companies.

Order Processing/Dispatch Time

If you order before 1PM AEST Monday – Friday, your order will be dispatched the same day. Orders placed after this time will be dispatched the following business day.

Delivery Company

We use a combination of New Zealand Post, Australia Post and FedEx.

They’re the most reliable and fastest courier companies in Australia which means your order will arrive quickly and safely.

Discreet Delivery

All packages are sent in discreet packaging with no reference to Gout Control. The “from” address on the parcel will be our parent company, Online Retail Brands.

Notifications

After you’ve placed your order, you will receive an email confirming the details.

When we’ve processed your order you will receive another email with the tracking number and courier information.

Track Your Order

You’ll get a tracking number for every order which you can use to track your order every step of the way until it arrives on your doorstep!