100% Satisfaction Guarantee
If Gout Control Advanced doesn’t live up to your expectations within 90 days simply send your products back for a no questions asked refund.
Limit of one order refunded per customer.
Get in touch with us first and we’ll provide you with return instructions.
What happens if a product in my order is damaged?
If a product turns up damaged, let us know and we’ll decide on the best way to handle it. In some cases we’ll ask for the product be returned to us, in others we may send out a replacement with proof of the damage. Rest assured, we’ll take care of it in the fastest, easiest way possible.
What happens if my order is incorrect?
If we’ve packed your order incorrectly (which has only ever happened a couple of times), we’ll send out the correct product immediately and pay your return shipping costs for the incorrect item.
Who pays return delivery costs?
If the return is a result of our error (for example, we sent you the wrong product or the product is damaged), we’ll pay the return shipping cost.
If you’ve changed your mind on a product, we ask that you cover the return costs to us.
Returns must be sent back to our HQ in Auckland, New Zealand.
If a refund is required, we’ll process it straight away. Once we’ve processed it on our end, it is up to the banks as to how quickly you’ll see it in your account, but it normally takes 2-3 days to happen.
Cancelling an order
If you need to cancel an order, please contact us as soon as possible after you place it. If your order hasn’t been processed, we can cancel your order and refund the full transaction amount back on to your credit card.
Unfortunately we are unable to cancel an order which has already been picked up by the courier. You are welcome to return the order to us once it has been delivered to you for a full refund.
Return & Refund Terms & Conditions
Further information about returns can be found in sections 5, 6 & 7 of our Terms and Conditions.